Guest Experience Management Overview

Discover how you can automatically generate more 4- and 5-star reviews, see all of your customer feedback in one place, and easily take action on it with guest experience management.

Jan 1, 2026
Mx - Products - DCP - Guest Experience Management - How it Works - Image

Stay on top of reviews and build your hard-earned reputation

Guest experience management brings all your review tools into a single, easy-to-use dashboard. It helps you drive more high-quality reviews from satisfied guests while deflecting negative reviews, respond with AI-written replies, and quickly understand what customers love most about your restaurant.

In this resource, you'll learn how guest experience management:

  • Drives more high-quality reviews for your business

  • Helps you respond to reviews with AI-written replies

  • Shows you trends across your reviews on Yelp, Google, and DoorDash