What information do I need before I sign up?
Have the following ready to complete the signup process without delays:
Legal business name
Employer Identification Number (EIN)
Canada: GST/HST number
Business owner's name and date of birth
Bank routing number
Bank account number
Create a DoorDash account (name, email, password)
How do I sign up?
Begin the process by going to the homepage and signing up for an account, or contact our sales team.
Create your DoorDash account using your name, email, and password
DoorDash Tablet
Point-of-sale (POS) integration
Email or phone
Set DoorDash store details, including hours of operation, address, and more
Add DoorDash menu items for customers to browse
Add your menu items, photography, and pricing
Connect your bank account to receive payouts
Once your application is approved, you'll receive a welcome email from an @doordash.com address. If you don't see it, check your spam folder.
How long does it take to get my store set up?
Getting set up on DoorDash can vary for each restaurant. On average, it takes between 1-5 days.
After you complete the signup process, we:
Create your menu on DoorDash
Set up your order protocol (email or tablet)
We may email you if additional information is needed to get your store live.
How do I check my DoorDash snboarding Status?
To check onboarding status for merchants in the US, Australia, and Canada, first log in to the Merchant Portal. You'll then be routed to the Activations Tracker, which shows your onboarding status. It displays:
All steps involved in onboarding
Where you are in the process
Whether you're blocked
Self-serve tools to unblock and activate with DoorDash
The tracker may look slightly different depending on your order protocol, but it generally includes the steps below.
What are the steps in the DoorDash onboarding process?
Menu creation
The tracker will inform you when your menu is ready to view and edit. You’ll receive an email once your menu is ready. If there are any issues with your menu, the tracker will prompt you to update your menu source. Once the menu source has been updated, we'll create your menu.
Banking information
The tracker will inform you once your banking information is verified. If there are any issues with your banking information, you can update this information on the Bank Account tab in the Merchant Portal or contact Merchant Support.
Tablet delivery
For merchants on the tablet order protocol, the tracker will update you when your tablet ships and provide a tracking link for your delivery. You will receive emails when the tablet has been shipped and delivered.
POS integration
DoorDash integrates with leading systems like Toast, Square, and Deliverect. Follow How to Integrate your POS with DoorDash for step-by-step instructions. For merchants using a POS integration, the tracker will notify you when your menu is available, when the integration is complete, and when you are ready to activate.
Go live
Once your menu is created, banking information has been verified, and your tablet has been delivered/POS is integrated, you can activate directly in the Merchant Portal.
After you activate, a banner will appear confirming that your store is now active on DoorDash and that you are ready to receive orders.
The tracker will disappear if you log into the Merchant Portal after activating your store. For any questions or concerns, please contact Merchant Support
How do I activate my DoorDash Tablet?
If you choose a DoorDash Tablet to receive orders:
Expect a device within seven days of your confirmation email
Follow the tablet setup guide
Tap Review My Menu to ensure items and pricing are accurate
Tap Open My Store to begin receiving orders
How do I start receiving orders?
When you're ready, open your store in the app. To avoid cancellations and delays:
Keep your menu and hours accurate
Confirm orders promptly
Double-check order accuracy, including special instructions
Set realistic prep times
Create a clear pickup area for Dashers
If needed, review how to manage orders on DoorDash.
How do I review my sales?
Payouts are sent every Thursday for the prior week
You can opt into daily deposits at no extra charge
Use the Merchant Portal to view:
Orders
Payments
Sales trends
For deeper insights, see how to utilize DoorDash reporting.
How do I deactivate my store?
If you need to pause or deactivate your store and you don't use a DoorDash Tablet:
Merchant Support to request a deactivation
Fill out your store information
Select Account Support in the Category dropdown
Briefly detail your request to deactivate
Submit the form
If you need to pause or deactivate your store and you use a DoorDash Tablet:
Go to Merchant Support
Fill out your store information and select Account Support
In your message, mention that you use a DoorDash Tablet and would like to deactivate your store
Follow the return instructions in the confirmation email, as you'll be asked to send back your tablet device
Once your request is processed and the tablet is returned, your store will be deactivated
Before you deactivate
If you're deactivating due to slow sales or operational changes, you might consider:
Temporarily pausing orders instead of full deactivation
Adjusting your pricing plan (Basic, Plus, or Premier) to find the right balance of cost and reach
If your needs change over time, you can always adjust your store settings, pause orders, or reactivate your account when you're ready.
How do I contact DoorDash Merchant support?
If you need help, visit Merchant Support.
Support is available 24/7 in the US, Canada, Australia, and New Zealand
