Manage Orders
Learn how you can view your orders and manage them live
Adjusting Existing Orders in the DoorDash Tablet
You can adjust active and scheduled orders directly from your DoorDash Tablet. This includes updating pickup times, contacting customers or Dashers, managing out-of-stock items, issuing refunds or replacements, and contacting Support — all from the Live Orders screen.
How to View Your DoorDash Orders
Learn how you can review your order history, provide delivery feedback and dispute an error charge – all on the Merchant Portal.
How to Operate and Manage Your Store Orders
You can manage DoorDash orders in real time using the Merchant Portal, the Business Manager app, a point-of-sale (POS) integration, or the DoorDash Tablet. This includes adding pickup instructions, identifying pickup orders, marking items out of stock, contacting customers or Dashers, and canceling orders when needed.
How to Prevent Avoidable Cancellations
Avoidable cancellations are orders canceled for reasons within your store's control — such as inaccurate hours, out-of-stock items, or delayed order confirmation. This guide explains what counts as an avoidable cancellation, how to find your rate, and how to reduce it.
How Do I Reduce Avoidable Dasher Wait Time?
Avoidable Dasher wait time is the extra time Dashers wait at pickup after your stated prep time has passed. Keeping this low helps deliveries run smoothly, improves customer satisfaction, and reduces friction at pickup. You can track your avoidable wait time in the Merchant Portal and take simple steps to reduce it.
How to Switch Your Order Protocol on DoorDash
Your order protocol is the method for receiving your store's orders on DoorDash. You can switch order protocol at any time to best match your store's needs.