How do I integrate DoorDash with Chowly?
To connect DoorDash with Chowly, you need an active account with both platforms.
If you're new to DoorDash, sign up first
If you're new to Chowly, sign up first.
You'll need an active Chowly account and a menu configured in your POS before continuing.
How do I request a Chowly integration?
Once you have all three of the above requirements, reach out to Chowly to set up your menu for the integration by completing this form.
If you’re a new Chowly partner:
Chowly will confirm when your menu is built and ready to integrate. Once your menu is completed, learn what to expect during Chowly’s integration process here
If you’re an existing Chowly and DoorDash partner:
You can begin the integration process using these steps from Chowly.
If your integration is not activated within a week, please reach out to Chowly Support.
How does the Chowly integration work?
There are two pieces of information that Chowly and DoorDash use to link the two technologies.
Your DoorDash store ID number: You can find this in the URL for your Merchant Portal and the URL of your DoorDash customer-facing menu page.
Example: https://www.doordash.com/merchant/store_id=0000000
A unique Chowly ID: A unique ID created by Chowly is provided to DoorDash, and will ensure your DoorDash store ID and unique Chowly ID are connected.
Note: To complete the integration, DoorDash places your DoorDash account on POS Protocol. This is a method for receiving orders directly on your POS system. With this change, DoorDash orders appear on your tablet and will simultaneously be confirmed and automatically appear in your POS.
How do I manage DoorDash orders through Chowly?
DoorDash orders are automatically accepted and sent directly to your POS via Chowly — no manual order entry or tablet acceptance required. Orders will print in your kitchen like any other order.
Order cancellations
If your POS does not respond to an order within the expected window, or if your POS rejects the order, DoorDash will automatically cancel it. If you'd prefer orders to fall back to your DoorDash tablet for manual handling instead, contact Chowly Support to configure this.
If you need to cancel a DoorDash order yourself, contact DoorDash Merchant Support.
Pausing orders
You can temporarily suspend incoming orders through the DoorDash Business Manager app, DoorDash Tablet, DoorDash Merchant Portal, or by contacting Chowly support. This is useful during busy periods or unexpected closures.
Prep times and scheduled orders
DoorDash uses an algorithm to calculate prep time and schedule Dasher arrivals, however you can add item-level prep times to individual menu items.
Scheduled orders may appear in your POS as ASAP orders. DoorDash holds the order and sends it to your POS closer to the scheduled fulfillment time, based on delivery and prep time calculations.
Printing order tickets
DoorDash orders sent through Chowly print automatically from your POS or connected kitchen printers, just like any other order.
Dasher status and delivery tracking
Dasher status is not sent to your POS through the Chowly integration. You can monitor Dasher status in real-time using your:
Taxes and Marketplace Facilitator states
In Marketplace Facilitator (MPF) states, DoorDash remits applicable taxes on your behalf. Tax amounts are still included with the order and can be reviewed in the Merchant Portal Sales Summary.
How do I manage my integrated menu?
Once your integration is active, your DoorDash menu is managed through Chowly. Menu changes should not be made directly in the DoorDash Merchant Portal, as they will be overridden by your Chowly-synced menu.
Menu updates
Changes to your menu — including item names, descriptions, prices, and modifiers — should be made in your POS. Chowly syncs these changes to your DoorDash menu in real-time, reducing the risk of cancellations from stale menu data.
Menu photos
DoorDash automatically requests menu photos from your integrated menu, reviews them to ensure they meet DoorDash photo guidelines, and publishes them to your store page.
Updating store hours
Once integrated, your store hours must be managed through Chowly. If you need to update your regular or special/holiday hours, Contact Chowly Support.
Price adjustments
Menu prices from your POS automatically appear on DoorDash. If you want to set different prices for DoorDash orders (for example, to offset delivery costs), contact Chowly Support to configure dual pricing.
Item availability (86'ing)
You can mark items out of stock in real-time through Chowly. Changes sync immediately to your DoorDash menu, preventing customers from ordering unavailable items and reducing cancellations.
Special instructions
Customer item-level instructions are passed through Chowly to your POS. If you are having trouble receiving special instructions, contact Chowly Support or DoorDash Merchant Support.
What are the limitations of the Chowly integration?
Special and holiday hours: Store hours must be managed through Chowly once the integration is active. Update your hours via the Chowly platform or contact Chowly support.
Dasher status: Dasher status is not shared through the integration. Monitor it via the Business Manager app, DoorDash Tablet, or Order Manager app.
Menu management: Your DoorDash menu builder is disabled once the integration goes live. All menu changes must be made through Chowly.
Single menu: Chowly currently supports one integrated DoorDash menu per location. Dayparted menus are not supported through the integration.
Order cancellation notifications: Your POS cannot receive order cancellation notifications through this integration. View cancellations in the Business Manager app, DoorDash Tablet, or Merchant Portal.
Troubleshooting
If your DoorDash store ID number changes due to an account change or switch in ownership, the integration link will disconnect and be prone to glitches.
If there’s a change to your DoorDash account involving your store ID number changing, please contact Chowly here. Chowly will need to re-establish the initial connection steps with DoorDash to link your new store ID number and your unique Chowly ID created internally.
For integration issues after activation, contact:
Merchant Support for DoorDash order or integration issues
Clover Support for Clover-specific issues
