Manage Your Toast Integration with DoorDash

What is the Toast integration with DoorDash?

Toast is a restaurant POS and management system. Toast's partnership with DoorDash lets you accept and fulfill orders from DoorDash Marketplace, Online Ordering, and Caviar from your Toast POS.

How do I get started with the Toast integration process?

To get started, identify if you have:

• Both an active DoorDash and Toast partnership

• Only an active DoorDash partnership

• Only an active Toast partnership

• Neither of these partnerships

Or use this chart to help determine your situation:

If you're unsure if you have a partnership with DoorDash, try signing in to the DoorDash Merchant Portal. If you see your desired store, this means you currently have a DoorDash partnership.

If you can log in but do not see your desired store, you may need to add an additional store.

If you are unable to log in, you don't currently have an active partnership with DoorDash. If you believe this is an error, reach out to DoorDash Merchant Support for assistance.

How do I set up Toast POS and DoorDash at the same time?

1. Sign up for Toast POS and work with the Toast team to get your POS live — it takes about 20 days to sign up, and 1-2 months to go live

2. Sign up for DoorDash

3. Add the DoorDash integration in Toast Shop

4. Select menus and pricing in the Toast Portal 

5. Wait for Toast to set up your store and menus (typically 3–4 days) — you'll receive a confirmation email from Toast once they've completed this step

6. Connect and activate your store in the DoorDash Merchant Portal

Need help?

• For more information on this process, read how to Get Started With the DoorDash Integration

• If you need help connecting or activating your DoorDash store, contact DoorDash Merchant Support

• If you need help setting up Toast, submit a Toast Customer Care Ticket

How do I connect a Toast POS to an existing DoorDash account?

1. Sign up for Toast POS and work with the Toast team to get your POS live — it takes about 20 days to sign up, and 1–2 months to go live

2. Add the DoorDash integration in Toast Shop

3. Select menus and pricing in the Toast Portal 

4. Wait for Toast to set up your store and menus (typically 3–4 days) — you'll receive a confirmation email from Toast once they've completed this step

5. Connect and activate your store in the DoorDash Merchant Portal

How do I join DoorDash if I already use Toast?

1. Sign up for DoorDash

2. Add the DoorDash integration in Toast Shop

3. Select menus and pricing in the Toast Portal 

4. Wait for Toast to set up your store and menus (typically 3–4 days) —  you'll receive a confirmation email from Toast once they've completed this step

5. Connect and activate your store in the DoorDash Merchant Portal

How do I connect existing Toast POS and DoorDash accounts?

1. Add the DoorDash integration in Toast Shop

2. Select menus and pricing in the Toast Portal 

3. Wait for Toast to set up your store and menus (typically 3–4 days) — you'll receive a confirmation email from Toast once they've completed this step

4. Connect and activate your store in the DoorDash Merchant Portal

How do menus and store hours sync from Toast?

Optimize your menu for online ordering and update your store hours through your Toast POS. Make sure your Toast menu is set to visible for online order partners to ensure it updates on the DoorDash app. Certain parts of your menu won't sync from Toast to DoorDash and will need to be updated directly in the DoorDash Merchant Portal, including:

Time-specific pricing

Automatically adjust menu pricing based on time of day or the day of the week

• This is often used for Happy Hour or Weekly Specials

Pre-modifiers

Add text before or after a modifier

• Examples: no, extra, substitute, on side

Subgroups

Divide your menu further for easy navigation

• This is often used for large menus

Prompt for quantity

Price items by quantity and specific units of measure

• This is used for items sold by weight, like deli meat

How do I manage DoorDash orders with Toast?

Managing your delivery and pickup orders from DoorDash will happen through your Toast POS.

What resources are available for Toast integrations?

You can contact Toast support directly by submitting a ticket to customer care or emailing support@toasttab.com.

View these Toast-specific topics on their website:

• Timeline process and overview

• Preparing menu for integration

• Menu visibility

• Labeling alcohol on Menu

• Online ordering hours

• Getting started with DoorDash video series

How do I troubleshoot common Toast integration issues?

I can't sign up to get a Toast POS

If you're having trouble signing up for a Toast POS, contact Toast Customer Care.

I can't sign up for DoorDash

If you're running into issues when signing up for DoorDash, please reach out to DoorDash Merchant Support

I can't buy the DoorDash integration in the Toast Shop

If you are unable to purchase the DoorDash integration in the Toast Shop, reach out to Toast Customer Care.

I'm setting up a new Toast POS and when selecting menus and pricing details, I don't see the menu I want in the dropdown

If you don't see the menu you want in the dropdown, contact Toast Customer Care.

I'm setting up a new Toast POS and I haven't received an email stating from the Toast team that store and menu setup is complete

It typically takes three to four days for the Toast team to set up your store and menu. If you haven't received an email from the Toast team stating that they've completed setup after three to four days, reach out to Toast Customer Care.

I can't activate my DoorDash store

If you can't activate your DoorDash store after completing all other Toast integration process steps, please reach out to DoorDash Merchant Support.