What are the best practices for placing my Online Ordering link?
Use these guidelines to help customers quickly find where to order, especially on mobile.
Make it easy for customers to find and start an order
Design your site with mobile customers in mind
Make sure your order link is easy to tap and visible on smaller screens
Avoid hiding ordering behind multiple clicks
Add your Online Ordering link to every page
Include the order link in your main navigation menu
Keep the link visible as customers scroll, when possible
Place the link above the fold, so customers don't need to scroll to find it
What call-to-action text should I use for my Online Ordering link?
Use clear, familiar language so customers immediately know what to do.
Examples:
Order Now
Order Online
These CTAs work for both pickup and delivery and are easy for customers to recognize.
How do I add my Online Ordering link to my website?
The setup process can vary depending on your website platform and tools.
The sections below outline where and how merchants commonly add their order links.
Smart Button
Add a highly visible order button that links directly to Online Ordering
Common placements include headers, floating buttons, or homepage banners
The Smart "Order Now" Button is available with Online Ordering as part of the DoorDash Commerce Platform Boost and Pro packages
How can DoorDash help me add my Online Ordering link with collaborator access?
If you don't want to make website changes yourself, DoorDash can help add your Online Ordering link to your website.
By granting DoorDash temporary collaborator access, our Web Specialists can assist with implementing your Online Ordering link based on your website provider's capabilities.
How it works
Grant collaborator access to storefrontsetup@doordash.com
Our Web Specialists will add your Online Ordering link following best-practice placement guidelines
This option is available for select website providers
Availability and implementation details may vary depending on your website platform.
Supported website providers
DoorDash currently supports collaborator access for the following website builders:
GoDaddy Website Builder
Wix
Squarespace
WordPress
Weebly
Shopify
BentoBox
Webnode
Don't see your website provider?
Some website platforms don't allow additional collaborators.
If your provider isn't supported, you'll need to add the Online Ordering link to your website yourself. Follow the placement best practices outlined earlier on this page to ensure customers can easily find and start an order.
How do I grant collaborator access on Squarespace?
From a computer
Log into your Squarespace account
Open the Home Menu and select Settings, then Permissions
Select Invite Contributor
Enter DoorDash as the contributor name and storefrontsetup@doordash.com as the email address
Select Administrator access
Select Save to send the invitation
From the Squarespace mobile app
Open Settings
Scroll down and select Permissions
Select Invite Contributor
Enter DoorDash as the contributor name and storefrontsetup@doordash.com as the email address
Select Admin access and send the invitation
You can also visit the Squarespace Help Center for more information on managing contributor permissions. If you need additional help, contact Squarespace Customer Support.
How do I grant collaborator access on Wix?
Follow these steps in your Wix account:
Log in to your Wix account
Go to Roles & Permissions
Select Invite People
Enter storefrontsetup@doordash.com as the email address
Select the Website Manager role
Select Send Invite
You can also visit the Wix Help Center for more information on managing user roles and permissions. If you need additional help, contact Wix Customer Support.
How do I grant collaborator access on WordPress?
Follow these steps in your WordPress admin dashboard:
Log in to your WordPress website
Select Users, then Add New
Enter storefrontsetup@doordash.com as the email address
Set the role to Administrator
Select Add New User
You can also visit the WordPress Support Center for more information on managing user roles and permissions. If you need additional help, you can contact WordPress Customer Support.
How do I grant collaborator access on Shopify?
Follow these steps in your Shopify admin:
Log into your Shopify account
Select Settings in the lower-left corner
Go to Users and permissions
Select Add staff
Enter the name DoorDash
Add the email address storefrontsetup@doordash.com
Under Online store, select all permissions
Select Send invite
You can also visit the Shopify Help Center for more information on managing staff access. If you need additional help, contact Shopify Customer Support.
How do I grant collaborator access on Weebly?
Follow these steps in your Weebly account:
Log in to your Weebly account
Go to Settings, then select Editors
Select Add Editor
Enter storefrontsetup@doordash.com
Assign Administrator permissions
Select Save Editor
You can also visit the Weebly Support Center for more information on managing staff access. If you need additional help, contact Weebly's Customer Success team.
How do I grant collaborator access on GoDaddy Website Builder?
Follow these steps in your GoDaddy account:
Log in to your GoDaddy account
Go to Account Settings
Select Delegate Access
In the "People who can access my account" section, select Invite to access
Enter DoorDash as the name and storefrontsetup@doordash.com as the email address
Select the Products & Domains access level
Select Invite
You can also visit the GoDaddy Help Center for more information on managing delegate access. If you need additional help, contact GoDaddy Guides.
What happens after I grant collaborator access?
Once collaborator access is granted:
A member of the DoorDash Web Specialist team may contact you to confirm placement of your Online Ordering link.
Implementation details and timing can vary depending on your site setup.
If you have questions or need help, contact Merchant Support.
I don't have a website — how can I add my Online Ordering link to other channels?
If you don't have a website or want to capture more direct orders, add your Online Ordering link to the places customers already search for your business.
Common channels include:
Google Business Profile
Facebook
Instagram
X (formerly Twitter)
How do I add my Online Ordering link to my Google Business Profile?
You can add your Online Ordering link to multiple fields in your Google Business Profile so customers can easily order directly from search and maps.
If you manage multiple locations, you'll need to update each location individually.
Add your Online Ordering link as your website
Log in to your Google Business Profile
Go to Info
Select the pencil icon next to Website
Enter your Online Ordering URL and apply changes
Add your Online Ordering link as your menu link
Log in to your Google Business Profile
Go to Info
Select the pencil icon next to Menu link
Enter your Online Ordering URL and apply changes
Add your Online Ordering link as an order ahead option
Log in to your Google Business Profile
Go to Info
Select the pencil icon next to Order ahead links
Enter your Online Ordering URL
Mark it as the preferred ordering option
Apply changes
You can review Google Business Profile help documentation for profile and action buttons.
How do I add my Online Ordering link to Facebook?
You can add your Online Ordering link to your Facebook business page so customers can order directly.
Add your Online Ordering link to your page
Log in to Facebook
From the left menu, select Pages
Go to your business page and select Edit Page Info
Add your Online Ordering URL in the Website field
Save changes
Add an "Order Food" button (availability may vary)
Go to your business page
Select Add a Button below your cover photo
Choose Order Food
Enter your Online Ordering URL and Save
You can review Facebook's help documentation for page actions and buttons.
How do I add my Online Ordering link to Instagram?
How you add your Online Ordering link depends on your account type
Business accounts
You may be able to:
Add an Order Food action button to your profile
Add an Order Food sticker to Instagram Stories
Follow Instagram's in-app prompts to connect your Online Ordering link.
Accounts with smaller audiences
If action buttons aren't available:
Go to Edit Profile
Add your Online Ordering URL in the Website field
Save changes
You can review Instagram's help documentation for profile and action buttons.
How do I add my Online Ordering link to X (formerly Twitter)?
You can add your Online Ordering link directly to your profile bio.
Log in to X
Select Edit profile
Add your Online Ordering URL to your bio
Save changes
You can review X's help documentation for profile and action buttons.
How do I contact DoorDash Support?
If you need more help adding Online Ordering to your site, contact Merchant Support.
