Customer Relations

Discover tutorials and strategies for how to view your customer communications in the Merchant Portal and improve your customer relations.

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5 Tips to Reduce Staffing Strain During Your Busiest Times

With the busiest days for delivery right around the corner, now’s the time to prepare.

Dec 11, 2025
4 min read
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How Staff Tips Work on DoorDash

Everything you need to know about staff tips on DoorDash.

Dec 8, 2025
3 min read
How to improve your customer experience on DoorDash

How Can Restaurants Improve the Food Delivery Customer Experience?

Learn ten tips to improve how customers experience your restaurant’s food delivery service, whether they’re new or returning.

Nov 21, 2025
10 min read
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How to Manage DoorDash Customer Reviews on the Merchant Portal

Everything you need to know about how the Customer Reviews tab works – from rating trends to viewing feedback.

Jun 2, 2024
5 min read
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Viewing your Canceled Orders on DoorDash

Learn why orders are canceled and how to submit any DoorDash disputes.

May 3, 2024
5 min read
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What is DoorDash Customer Support Solutions?

A dedicated customer support line staffed with highly-trained agents.

Sep 30, 2023
4 min read