How do I know if I was paid for a canceled order on my DoorDash Tablet?
Follow these steps on your tablet:
When an order is canceled, the order is moved to the Needs Action queue and turns red
Click on the order and look in the upper right corner for the notification which lists why it was cancelled and if you will still get paid for it
How do I see if I was paid for a canceled order in the Merchant Portal?
To review a past order:
Log in to the Merchant Portal
In the left navigation, click on Orders
Toggle over to History
In the Order Status column you can see if cancelled orders are paid or not
Click on the Order to view more information
What is the Canceled Order Merchant Payout Policy?
Merchants are paid for canceled orders when all of the following criteria are met:
Cancellation occurs after merchant has successfully confirmed the order
Order has been prepared
Merchant didn't initiate or isn't at fault for the cancellation
If you weren't paid, you can find the cancellation reason in the Merchant Portal. Common reasons include:
Didn't confirm: The order was not confirmed by the Merchant
Staff Requested to Cancel: The merchant requested to cancel
Order Not Prepared: This order was canceled after confirmation, and before the order was prepared
Item Out of Stock: An item ordered was unavailable
Long Fulfillment Time: The order was taking too long to fulfill
Extreme Dasher Wait Time: The Dasher waited in excess of 15 minutes
Wrong Order Handed to Dasher: The wrong order was handed to the dasher
How do I submit a DoorDash dispute for a canceled order?
If you believe you were charged incorrectly:
You have 14 days from the cancellation date to submit a dispute
How can I prevent avoidable cancellations?
Reducing avoidable cancellations helps customers get their orders and can improve repeat business. Best practices include:
Ensure correct store hours
Keep your menu up-to-date
Use our Busy Kitchen and Pause Store features
Mark items out of stock
Learn more about how to prevent avoidable cancellations
