Who has access to my DoorDash financial information?
Any user with Admin or Manager access to the Merchant Portal can view and export this data for all stores they have access to.
How do I view and download DoorDash financial reports?
Viewing and analyzing your reporting data can help you learn where your restaurant is currently performing the best and what could be improved. Follow the steps below to view and download your data:
Log in to the Merchant Portal
Select Reports in the left column navigation
Select Create report
Choose Financial Report as the report type, select Next
Select One-time report or Recurring schedule
If you selected One-time report, you can customize your report by payout date or by date range. When choosing the date range, select the day before and after the data you want to be included. This ensures no data is left out depending on time of order.
If you selected Recurring schedule, choose Weekly or Monthly.
Select Create report
Once the report is complete, under Action, select the download icon
To view reports on your payouts, see how to understand your DoorDash payout and monthly statement.
How do I get daily payouts on DoorDash?
Log in to the Merchant Portal
Select Settings
Select Account settings
Scroll down to the bottom of the window and you will see a button called Get Daily Payouts
Once selected, click Enroll now
To opt out, return to Settings, then select Opt out of daily payouts to switch back to weekly payouts.
What happens when an order is canceled?
Orders may be canceled for different reasons. DoorDash aims to compensate merchants for prepared food when eligibility requirements are met.
Log in to the Merchant Portal
Select the Orders tab
Select the History tab to view historical orders
Filter by Canceled status
Review the order status column for cancellation details
Select an order to open full order details
When am I paid for a canceled order?
You are only paid for canceled orders when all of the following conditions are met:
Cancellation occurs after the merchant has successfully confirmed the order
The order has already been prepared
The merchant did not initiate or is not at fault for the cancellation
If you want to learn more, check out Understanding Canceled Orders on DoorDash.
How can I prevent avoidable cancellations?
Avoidable cancellations are caused by issues within your control and can affect customer trust. Use this checklist to reduce them:
Ensure Correct Hours: Update hours in Portal, point-of-sale (POS), or tablet
Ensure Menu is Up-to-date: Update in Portal, POS, or tablet
Accurate Prep Times: Update in tablet or POS
Confirm Orders ASAP: Quickly confirm orders in the tablet
If you've integrated your POS with DoorDash, read the articles below for more guidance on how to make updates that can help you prevent avoidable cancellations:
